Articles
Custom Role Group Permissions for Sedona-X Mobile
To create a new Role Group in the API, you will need to open the Role Group tab in the API.
Then, Add Role Group.
Add a Group Name. The Description will be an option. Note: If a custom role group was created by Support, we will usually n...
Negative Part Quantities and SedonaX Mobile for SedonaOffice Users
Negative Part Quantities and SedonaX Mobile for SedonaOffice Users
In SedonaOffice you can set inventory to Not Allow, Allow, or Allow With A Warning, negative inventory quantities. If you choose the Allow With A Warning option, that warning do...
Product Troubleshooting - Setting up Biometric feature
Setup & enable Biometrics:
If you are already logged in and have "Stay Signed in" enabled, you will need to manually log out from the sidebar menu towards the bottom in the Home Page.
When logging in, press Settings on the bottom righ...
SedonaCloud IIS Configuration for Sedona-X Mobile
These settings below will need to be adjusted for SedonaCloud to operate with Sedona-X Mobile and will eliminate slow startup times and initial API calls.
Right-click on the SedonaCloud Application Pool, and then click Advanced Sett...
SedonaCloud Setup for Sedona-X Mobile
Deploy 1.25.1+ of SedonaCloud
We should have IT deploy version 1.25.1 or higher of SedonaCloud to either the customer's on-premise environment or cloud-hosted environment. You will also have to ensure that IT has set the AppPoolIdleTimoutMinute...
Sedona-X Mobile Initial Setup for SedonaCloud
Prerequisites
SedonaCloud on-premise environment or cloud-hosted environment deployed version must be 1.24.2 or higher. Also, for current FSU installation, Technicians must be migrated via previous steps.
Beta Signup (If Required)
...
Sedona-X Mobile - Technician Migration
Prerequisites
Before technicians can be migrated over from the old FSU platform, the following prerequisites must be completed.
The Sedona-X Mobile - SedonaCloud Setup for Sedona-X Mobile guide must be completed.
Old technician r...
Sedona-X Mobile: Activation in Host
Instructions
Navigate to host and pull up the customer's record
Select Edit to modify
Set the # of users listed on the agreement and the space listed Sedona-X Mobile
Select Save
Navigate to the Users tab and drill into ...
Setting Up Sedona-X Mobile Role Group Permissions
Creating a Custom Role Group in Sedona Cloud API is a straightforward process.
Step 1: Go to the Role Groups header.
Step 2: Click on Add Role Group
Step 3: Enter the Group Name and Group Description. You will need to configure the permis...
How to Add Documents to Sedona-X Mobile
To add documents to Service Tickets or Jobs in Sedona-X:
In the Service Ticket or Job , click on the More button from the toolbar.
When the More window opens, you should see the option called Docum...
AlarmBiller - Sedona-X – Troubleshooting connectivity and functionality on mobile data
Sedona-X does not have any restrictions on the network itself. It will function on WiFi and cellular data (mobile data).
If Sedona-X functions on WiFi but does not work on mobile data, there are a few things to look for:
Mobile data ne...