When completing a New Payment Batch, make sure to always enter in a Check # (if you do not click on the check # box, AlarmBiller will allow you to add the payment to the batch) If you attempt to complete a Payment Batch that is missing a check number, when you click the Apply Batch button, nothing happens. We see this issue most commonly when a Payment Batches has 10 or more payments. Below is an example and how to fix.
- In this example, we have a payment batch with 12 payments
2. When ready to complete the Payment Batch, select the Apply Batch button yet nothing happens.
3. Looking on page two of the payment batch we see that Alba, Jessica – 1361 is missing the check number from her payment.
4. Adding her check number and then selecting the Apply Batch button allows us to complete this deposit.
