Email to sedonacloudsupport@boldgroup.com - notify only
Email to sedona office_support@boldgroup.com case creation
TBD on call number
SQLAWS /Internal Servers
-
Minor/Notify Only via email only
- RAM/CPU Notifications
-
Critical Email + Case + Call between hours of 7am-9pm
- Drive Space Notification longer than 48 hrs unacknowledged
- SSL Certificate Expiring w/i 24 hrs
- SQL Server Service/Instance
- Machine Ping Fail / Machine Down
- Online Backup Service stopped
- Online Backup Service Remote Management stopped
- SQL Server Reporting Services stopped and unable to be restarted
-
Emergency -- Email + Case + On Call #
- Drive Space Notification Critical = single % value
- Multiple Machine Ping Fail / Machine Down
- Online Backup Service Not Running & unable to be restarted
App Servers
-
Minor/Notify Only via email only
- RAM/CPU Notifications
- SSL Certificate Expiring w/i 10 days
-
Critical Email + Case + Call between hours of 7am-9pm
- RAM/CPU Notifications longer than 48 hrs unacknowledged
- Drive Space Notification w/i 15% longer than 24 hrs unacknowledged
- SSL Certificate Expiring w/i 24 hrs
- SQL Server Service/Instance
- Machine Ping Fail / Machine Down
- Online Backup Service stopped
- Online Backup Service Remote Management stopped
- IIS Server / Customer Specific Site Issues
-
Emergency -- Email + Case + On Call #
- Drive Space Notification Critical = single % value
- Multiple Machine Ping Fail / Machine Down
- Online Backup Service Not Running & unable to be restarted
