Tokens are random, alpha-numeric strings that represent stored, encrypted data. Tokenization is a common practice in the payment industry to protect sensitive data. Tokens are assigned to payment methods by Forte and are stored in the customer's accounting database to reference those payment methods. All tokens Forte creates are assigned to the customer's unique Merchant ID (MID).
If companies get a new MID from Forte, and they intend to use that MID with payment methods that already exist in their accounting system, the tokens for those payment methods must be transferred from their original MID to the new MID. This process must be done in their accounting system as well as in Forte’s system. The process for moving the tokens will be different in SedonaOffice, AlarmBiller, and Managely, but regardless of the program used, the first step is to have Forte transfer the tokens on their end.
The link below provides the form that the customer needs to complete:
https://support.forte.net/support/solutions/articles/11000050974-client-data-transfer-request-form
For assistance with this process, customers can contact Forte directly at the following email address: integration@forte.net
Merchants may also transfer data to a PCI-compliant third party. Select the desired option and fill out the section accordingly, sign and date the request then fax the completed form to 469-675-8731. All requests will be authenticated and verified.
Forte offers three options when it comes to client data transfers:
Additional information Forte requires for third-party transfers:
