In case 105059 the customer originally paid with an eCheck but that account was no longer active, so they needed to refund the customer via paper check. Follow these steps below to issue a paper check refund when the customer originally paid with eCheck
1) Go into the customers account in question and click on the payments tab below, then click on the pmt # in blue
2) Click the unapply button to unapply the payment from the invoice
3) Go back into the customers page and click on the payments tab below
4) Click on the Issue Refund Check button
5) Fill out the fields (as shown below) and push the Add Refund Check button
6) The refund is recorded on the customers account
7) You can then issue the paper check refund by writing a check outside the software or you can do it from AlarmBiller.
8) To do it from AlarmBiller click on the accounting tab up top and then go into Vendors
9) Click on the Print Checks tab up top, click the checkbox to the left of the check in question, insert check paper into your printer and then click the Print Selected button
10) Your check will be available for download
Note: Follow these steps if you need to do a paper check refund for a credit card. You may also want to credit off the invoice that you unapplied the payment from originally
