There is a “Print Statement” checkbox located under Customer Information that controls whether or not a customer will be able to receive statements.
Customer Information
On the Customer Account, right-click on Customer Information.
Select “Edit Customer Setup”.
At the bottom of the screen, there is a “Print Statements” option.
If this box is “unchecked”, this customer will not be able to receive statements either by manually creating a statement under the Customer Account or through the Statement Process under the Accounts Receivable Module.
Manual Statement
Right-click on the Name under Bill To.
Select “Print Statement”.
A window will pop up letting you know that this customer is not set up to receive statements. Select OK.
If the customer should be receiving statements, select the checkbox next to “Print Statements” and Save.
