Description of Issue:
I’m trying to add a ZIP Code to a customer’s address but I’m receiving a message telling me that the ZIP Code doesn’t exist in the Geographic File! Please add this ZIP Code.
Fixes:
You can find information on how to add the new ZIP Code to the Geographic File by following the instructions laid out in this article: https://sedonaoffice.knowledgeowl.com/help/sedonasetup-op-geographic-tables
Common issue:
A common issue that you may run into while adding a new ZIP Code to the Geographic Table is that the zip code already exists in the system with a data error. It, therefore, cannot be re-added, but also cannot be seen or used. In this case, support will need to correct the existing zip code through the data.
