Follow this process to submit an article request to the Training/Knowledge team.
You can submit an article for the following categories:
- New: Add a new article to the internal KB.
- Archive: An existing article is no longer valid.
- Update: A change is needed to an existing article.
- Click the Submit Article Request Here button
- Type the Subject of the article you wish to submit. Click Next. This will pull up any existing article relative to that subject.
- Either choose Yes! That Helped! or No, submit my request.
If Yes! That Helped!, you'll receive this message.
If No, submit my request, complete the fields.
- Provide as much detail as possible on your request.
- Attach any files, if necessary.
- Click Submit
What happens next?
You will receive a response within 1-2 business days on the next steps.
The Training/Knowledge team will review your request and work with you and/or other SMEs to gather additional feedback, if needed.
