Description of Issue:
When sending emails via Salesforce using any email template, the following error is received:
We can't send your email. Try again, or contact your Salesforce admin.
Fixes:
Follow the steps below to relink your Outlook account in Salesforce:
- Login to Salesforce
- Click on your Profile icon in the top right of the screen
- Click on ‘Settings’
- On the left, expand ‘Connected Accounts’
- Select ‘Email and Calendar Accounts’
- Click ‘New Account’ button
- Select ‘Connect My Office 365 Account’
- The Microsoft account box will open
- Select your email address (first.last@boldgroup.com)
- You may need to Disconnect old, connected accounts as well
