The Font Color of a Ticket displayed in the Ticket Queue depends on the Priority of the Ticket.
Sedona Setup – Problem Codes
In the Problem Code Setup table, a default Priority is assigned to that Code. The default Priority auto-fills into the Ticket.
Priority Codes are hard coded into the software and cannot be added, changed, or deleted.
Sedona Schedule Ticket Queue
When a Ticket is initially created, the User must select a Problem Code.
Below are the Priority Color Codes.
Low – Green
Medium – Black
High – Blue
Critical – Red
