When Dealer's customers are having issues with their passwords (to log into the customer portal) the end user would need to follow these steps to reset their password.
- From the home screen click on Forgot Password
2. Enter the Username and email address for the Customer Portal User and then push the Send Email button
3. A reset link will get sent to the customers email address.
In the event the customer is not receiving the password reset link or is having some other technical difficulties, an Administrative User can reset the password for the customer by doing the following
- Go into the customers page in question and click the edit button
2. Scroll to the bottom of the page and click the “key” icon
3. AlarmBiller will then ask you “are you sure you want to reset the users’ password click OK
4. The end-user’s password will be reset to Admin123!
