When needing to pull service logs for EFT issues, below are the steps to follow.
Overview
The steps below will be done on the Server computer
Steps:
1. Login to the server (you may need administrative privileges to do some of these steps).
2. Create the Logger.txt file on the desktop.
a. Right-click on the desktop
b. Select New
c. Select Text File
d. Name file Logger.txt
3. Open Task Manager and do the following:
a. Stop SedonaEFTService service.
b. Open services.
c. Double-click SedonaEFTService.
d. Open the “Log On” tab, select “This account” and enter the login credentials used above.
e. Restart SedonaEFTService.
4. Make sure to restore SedonaEFTService to its original state after you have finished with the Logger.txt file.
NOTE: It is recommended that you delete the Logger.txt file after you have gotten all the information that you need since SedonaOffice will continue to write to it as long as it exists.
