Erroneous Customers Showing in SedonaOffice Non-Sequenced Collection Queues

Description of Issue:

The Non-Sequenced Collections Queues will sometimes be reported as having the wrong items in them. This is because, currently, all queues are sequenced queues and the “Put in Auto-Sequence” selectable has no function.

Fixes:

The Days Past Due field needs to be set high enough that it won’t pick up any invoices when the Collections Sequence task is run. This is generally accomplished with an “All 9s”, but the actual value doesn’t matter as long as it is higher than anything that would appear in the real world.

Was this article helpful?
Thank you for your feedback!
User Icon

Thank you! Your comment has been submitted for approval.