Manitou Core - SureView Immix - Installation and Setup

04/23/2026 12:07 pm EDT

Run Installer SureViewGateway_Setup (1.6.4 or Higher) on Manitou Server.

Installer should do most of the following steps, you should still double check that it did it correctly.

Important! For Development Main Builds (don’t run installer, instead):

  1. Run Build SureviewGatewayMain
  2. Open Drop Folder when build is completed.
  3. Grab the following files:
    • BoldTechnologies.Core.dll
    • BoldTechnologies.ServerInterface.dll
    • SureviewGateway.exe
    • SureviewGateway.exe.config (Skip this file when updating your current SureviewGateway version.)
  4. Copy these files into your Manitou folder.

Configuration of SureViewGateway

  • Open Sureview.exe.config (typically under …/Manitou)
    • Set the following Key values in <appSettings> section: (don’t copy the text in bold)
    • Remove any key entries that are NOT listed below.
<appSettings>
  		<!--Set this value to any valid integer larger than zero.-->
        <add key="ServiceId" value="27" />
  		<!--Set to the FEP server name or IP address.-->
        <add key="FepHost" value="localhost" />
        <!--Set to port used by FEP.-->
  		<add key="FepPort" value="9996" />
  		<!--Set to Sureview server address.-->
        <add key="SureviewServer" value="xxx.xxx.xxx.xxx" />
        <!--Set to Sureview Server port.-->
  		<add key="SureviewPort" value="3547" />
  		<!--Set to 60. (field is in seconds).-->
        <add key="SureviewAckTimeout" value="60" />
  		<!--Set to the restore code to be used to restore signals.-->
        <add key="RestoreCode" value="*R" />
  		<!--Set to true.-->
        <add key="AutoAcknowledge" value="true" />
</appSettings>

Workstation Installation and Setup

  1. Run Installer for SureViewImmixRemote_Setup on the Workstation
  2. Edit ImmixRemote.exe.config file (should be in .../Manitou path)
  3. Change ImmixCloudURL value to be pointed at correct URL (Set to Sureview server address)

Manitou Supervisor Workstation Setup

Open Manitou Supervisor Workstation

Configuration

  1. Open Maintenance->Setup->Configuration, click Edit
  2. Select Applications Folder and click Add.
  3. Select Sureview Connector (mines shows SureView Connector Service) and click ok.
  4. Set Start status to Automatic Start
  5. Click Save.

SubTypes

  1. Open Maintenance->Setup->SubTypes
  2. Select Reverse Command Types and click Edit.
  3. Click Add and enter "Sureview Immix" on the description. Make sure the SubType "Reverse Command Types" is selected.
  4. Click Ok and save.

Receiver Types

  1. Open Maintenance->Setup->Receiver Types and click Edit.
  2. Click Add.
  3. Enter 'Sureview' on both Code and Name
  4. Select BOLDXML in Driver. Enter DEBUG=1,MODEL=1,RAWNOACK=1 in options with NO spaces.
  5. Click save.

If the customer would like for the Manitou alarm to be automatically closed by the Auto Client once it has been sent to the Immix Viewer, they will need to include TEXTACK=1 in the Receiver Type options. 

If we receive more than just an ack from a sent reverse command, like "text" for example (SureView ALARMMSG rev command response), we pass that response status on to the Signal Handler as REVCMD_RESP_DATA_WAITING_LAST instead of simply REVCMD_RESP_COMPLETED_ACK because the expectation is that the operator needs to see this "text". However, in the case of a successful reverse command send (Final is Y), some have expressed a desire that the system simply continue automatically. To accommodate this, we added the TEXTACK receiver option, TEXTACK=1 will consider a successful response (in Final=Y) with "text" to be an REVCMD_RESP_COMPLETED_ACK. Alternatively, TEXTACK=0, the default, will consider a successful response (in Final=Y) with additional "text" to be an REVCMD_RESP_DATA_WAITING_LAST state, meaning an operator must see it, because it was more than just an ack, "text" info was also received.


Receivers

  1. Open Maintenance->Setup->Receivers and click the FEP where you want to set Sureview. Click Edit.
  2. Click Add. Select Sureview in Receiver Type. Enter Sureview in Description. Click ok.
  3. Select TCP/IP (In) in Port Type. Enter Host IP. Enter Port Number. Select Default Receiver Line Prefix. Select Default Monitoring Group. Select Receiver Line Prefix. Select Transmitter ID.
  4. Click save.

Reverse Command Route

  1. Open Maintenance->Setup->Reverse Channel Routes
  2. Select Sureview Immix and click Edit.
  3. Click Add. Select Sureview Immix in Protocol. Enter Sureview Gateway in the description. Press ok.
  4. Select FEP in Application Type. Select Receiver line prefix. Select the FEP where Sureview receiver is. Select SUREVIEW in Receiver Type.
  5. Click save.

Transmitter Protocol Type

  1. Open Maintenance->Setup->Transmitter Protocol Types
  2. Click Edit.
  3. Click Add. Enter Sureview in Protocol Type and Description. Select Event Type (must be defined in EVMAPS) in Type. Click ok.
  4. Check Enable Area field. Check Enable Zone field. Check Enable Zone Text field. Check Enable User field.
  5. Click save.

Manitou Operator Workstation Setup

Open Manitou Operator Workstation (or ManitouNEO)

Transmitter Type

  1. Open Maintenance->TX Types
  2. Select Event Monitoring and click Edit.
  3. Click Add. Enter Sureview in Type and Description. Click ok.
  4. Select Sureview Immix in Reverse Cmd Protocol.
  5. Check Video Capable in Attributes.
  6. Select Sure View ImmixRemote in Video Type.
  7. Check if there is any Transmitter Type Programming that would mess up the signal
  8. Click Save

Reverse Commands

  1. Open Monitoring Company and go to Reverse Commands.
  2. Select Sureview Immix and click Edit.
  3. Click Add. Enter ALARMMSG in Command. Enter Send Msg to Sureview in Description. Select Sureview in Reverse Protocol. Click ok.
  4. Select Operator in User Group.
  5. Select Customer in Command Level.
  6. Check Alarm Only in Availability.
  7. Add the following Parameters
  8. Click save.

Action Pattern

  1. Open Monitoring Company and select Action Patterns
  2. Click Edit and select Default and then Add
  3. Select Send from Command
  4. Set Action ID to SUREVIEW and provide a description
  5. Set Protocol to SureView Immix
  6. Select the ALARMMSG command
  7. Set Route to the default transmitter
  8. Set Comms No

Dealer Considerations

  1. If Customer is under a dealer then check that the needed TX Type is allowed at the dealer
  2. Make sure the TXID Range allows the SureView Account Number
  3. Make sure that they don’t have the Reverse Command Protocol blocked at the dealer level

Customer Setup

  1. Create a Transmitter for SureView incoming alarms.
  2. Hit Edit and Enter SVTX and hit OK.
  3. Change Transmitter Type to SUREVIEW
  4. Change Receiver Line Prefix to the one specified used in the Sureview Receiver
  5. Change the Transmitter ID to equal the SureView Account number (or change in Sureview)
  6. If the customer has another transmitter for a traditional panel, make sure that the programming is set up to use an Action Pattern that includes the ALARMMSG reverse command. This is so that any alarm from the panel creates an alarm in Immix.

SureView Considerations

  1. Site must have Account Number matching Transmitter ID
  2. The Immix website must have the piece for the ImmixRemote launcher. It is called RemoteWebAccess svpkg and is installed by Immix on their server.
  3. The Immix side must have users for each operator with credentials that match those in Manitou.
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