Issue:
User unable to mark the Tax Exempt box. The box to mark items as Tax Exempt are all grayed out in Jobs and Service Tickets.
Resolution:
Being unable to mark the Exempt box in Service Tickets and Jobs is due to permission.
In SedonaSetup:
- Go to User Groups
- Locate the User Group of the User having the issue
- Scroll to the SedonaSetup permissions, they are indicated with the abbreviation of SS
- Locate the permission labeled Edit Item Tax Exemption
- Mark the Box and click Apply to save the change
- Have the user log out and log back into SedonaOffice
- Have the user go back into the Service Ticket or Job they are trying to mark the Tax Exempt box
- The box will be live and can be marked
