Sedona Office has a customer tool to help process rate increases called Company Rate Change.
If all accounts do not increase, the following criteria should be used when troubleshooting why the account(s) did not increase in price. Below is a list of areas for a customer account to review and examine closely to explain why the account(s) did not increase in price.
- Review the Account System information, mainly contract date(s).
- Check to see if there is a date in the "OK to Rate Increase After" field.
- Site information: Click on the Site and confirm that a Branch has been assigned.
- Next Cycle date for RMR confirms dates. Right-click on recurring for the customer, then click on "Include Past Canceled".
