To ensure a seamless customer experience and facilitate timely project initiation, the Billing team must maintain accurate and up-to-date information in the Closed Won Opps – 1x Fee Need Bill Report. This information enables the RevOps and Professional Services teams to review payment status and begin customer projects as soon as applicable fees have been received.
Step 1: Upon Delivery of the One-Time Fee (OTF) Invoice
After the OTF invoice has been sent to the customer, access the Closed Won Opps – 1x Fee Need Bill Report and complete the following fields:
- 1x Fee Billed Date – Date the invoice was sent to the customer.
- 1x Fee Paid Status – Current payment status of the invoice.
- 1x Fee Payment Due Date – Payment due date listed on the invoice.
Note: These fields must be updated immediately after invoice delivery to ensure visibility for RevOps and Professional Services.
Step 2: Upon Receipt of Payment
Once payment has been received for the invoice associated with the opportunity/quote referenced in the report:
- Return to the Closed Won Opps – 1x Fee Need Bill Report.
- Update the following field:
- 1x Fee Paid Date – Date payment was received.
Step 3: Upon Project Completion and RMR Billing Initiation
After receiving the project completion notification and beginning Recurring Monthly Revenue (RMR) billing:
- Return to the Closed Won Opps – 1x Fee Need Bill Report.
- Update the following field:
- RMR 1st Bill Date – Date the first RMR invoice is generated.
Responsibilities
Billing Team
- Ensure all required fields are updated accurately and promptly.
- Maintain report integrity throughout the customer lifecycle.
- Support timely project handoff and activation by providing current billing information.
Importance
Timely completion of these report fields enables RevOps and Professional Services teams to efficiently manage project initiation and delivery. Accurate reporting helps ensure customers receive a smooth and positive experience from project kickoff through ongoing service billing.
