Purpose
Ensure all departments complete the required actions when a customer migrates from Stages to Manitou, maintaining accurate billing, Salesforce records, and financial system configuration.
Billing
- Open the associated Closed Won Opportunity in Salesforce.
- Review the approved Quote or Order Form.
- Confirm:
- Customer name
- Migration type
- Effective migration date
- Approved SKUs and pricing
- Open the customer account in NetSuite.
- Identify all active Stages SKUs.
- End-date all applicable Stages SKUs effective the day prior to the approved Manitou go-live date.
- Verify no Stages SKUs remain active after the end date.
- Open the customer account in Xledger.
- Add all approved Manitou SKUs exactly as listed on the approved Opportunity or Quote.
- Set the effective date for all Manitou SKUs to the approved migration date.
- Verify before saving:
- SKU numbers
- Descriptions
- Quantities
- Billing frequency
- Pricing or RMR
- Save all billing updates in Xledger.
Invoice handling
- Review whether an invoice has already generated in NetSuite for the Stages service period.
- If an incorrect invoice has generated, void the invoice if no payment has been applied.
- If payment has been applied, follow standard credit or refund procedures.
- Generate or rebill the invoice in Xledger using the approved Manitou SKUs effective the migration date.
- Validate the invoice before posting.
- Confirm:
- Correct billing dates
- Correct service platform
- Correct billing amounts
- No duplicate billing between NetSuite and Xledger
Required internal notes
- Add internal account notes documenting:
- Date Stages SKUs were end-dated in NetSuite
- Date Manitou SKUs were added in Xledger
- Invoice action taken
- Related Opportunity number
- Related Quote number
- Name of the person completing the updates
Operations
- Down-sell the Stages contract in Salesforce.
- Update the software designation in Salesforce from Stages to Manitou.
- Confirm Salesforce reflects the customer’s active Manitou subscription.
Project Management Office
- Confirm the customer’s Manitou environment has been provisioned and is fully operational.
- Verify the customer has successfully transitioned from Stages to Manitou.
- Coordinate decommissioning of the Stages environment after the migration is confirmed complete.
Completion checklist
- Confirm Stages SKUs have been end-dated in NetSuite.
- Confirm Manitou SKUs have been added in Xledger with the correct effective date.
- Confirm billing has been validated.
- Confirm invoice corrections have been completed, if applicable.
- Confirm Salesforce has been updated.
- Confirm the Stages environment has been decommissioned.
- Confirm Salesforce, NetSuite, Xledger, and invoicing are aligned.
