The following steps can be used to remove a payment from a customer's account if the check becomes NSF, or if the check was entered in error and the payment is locked down and cannot be deleted.
Step 1 – Remove the payment from the invoice
If the payment is applied to an invoice, it must first be unapplied. To do this –
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Pull up the customer the payment is for by searching the customer, or locating them on the Customers tab.
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In the Invoices section, click the ‘Show All Invoices’ checkbox so that paid invoices appear in the list.
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Select the invoice the payment is on.
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Select the Payments Applied tab for the invoice.
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Click the Unapply button to the right of the payment.
Step 2 – Send the payment to be a refund check
In our scenario, we are not actually issuing a refund check to the customer, but we must pretend we are in order to get the payment off of the account.
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Navigate to the customer’s payments screen.
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Select Issue Refund Check in the top right.
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Enter the check information and the refund amount on the payment line and select Add Refund Check.
Step 3 – Remove the Refund Check
Since we do not actually wish to print a refund check for this customer, we need to remove the check from the print queue.
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Navigate to Vendors.
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Navigate to Print Checks.
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Check the box to the left of the refund check we just created.
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Select Remove From Queue at the top.
At this point the payment has been successfully removed from the customer's account, and the funds have been removed from your bank account.
