Product Catalog Info
Product Code:
SFT-MAN-PBX STANDARD
Product Description:
PBX Standard The PBXStandard provides direct PBX integration to allow Caller ID Injection. Compatible PBX Systems: Tadiran IPX Tadiran Aeonix Avaya Enterprise (AES server required)
(Private Branch eXchange, and has become a general term used to describe a business telephone system that offers multiple inbound and outbound)
https://boldgroup.lightning.force.com/lightning/r/Product2/01t6g000002jG1jAAE/view
Product Code:
SUS-MCS-PBX ENT
Product Description:
PBX Enterprise PBXEnterprise provides Caller ID Injection, Auto Dialing AND to support the following Bold MediaGateway modules: TwoWayPLUS (TwoWayVoice and InstantConnect), and OpenVoice. Licenses sold separately.
https://boldgroup.lightning.force.com/lightning/r/Product2/01t6g000005SKeJAAW/view
Knowledge Base
Installation guide: (INTERNAL)
PBX Server Installation Guide
https://securityandalarminternalkb.knowledgeowl.com/help/1875
Video Guide:
Alarm Monitoring Software - PBXEnterprise Solution
https://www.youtube.com/watch?v=DhCGmYauchw
Pre-Requisite Document
n/a
Supplementary information
Compatible telephony systemsPBX is only compatible with:
1) Tadiran IPX Tadiran Aeonix
2) Avaya Enterprise (AES server required)
Where is the TAPI driver installed?
On the client, not the server. The TAPI that the PBX uses, for example Cisco, needs to be installed on the workstation and then setup under phones and modems.
Fundimentally, if the customer can dial from windows then the Manitou client will be able to dial.
Is it possible to get the Bold TAPI driver for evaluation ?
Yes, it is a file that Professional Services must provide to the customer.
Effort and Process
On Prem / Hosted
The installation takes 8 hours
1) PM to obtain answers to the questions
2) PM to book time with the System Consultant and the customer
Questions for the Customer
Question 1: Is Tadiran IPX Tadiran Aeonix or Avaya Enterprise (AES server required) currently in use.
Question 2: [on prem only] IP and Port of the on prem PBX
Training
n/a
