Product Catalog Info
Product Code:
SUS-MCS-ASAP TO PSAP
Product Description:
MCS ASAP to PSAP Module Maintenance & Support
https://boldgroup.lightning.force.com/lightning/r/Product2/01t6g000005SKYgAAO/view
Knowledge Base
Knowledge Base Articles including "Event Categories - ASAP to PSAP"
https://securityandalarminternalkb.knowledgeowl.com/help/asap-to-psap
Pre-Requisite Document
n/a
Supplementary information
DescriptionAutomated Secure Alarm Protocol (ASAP)
Public Safety Answering Points (PSAPs)
What is the purpose of ASAP to PSAP?
ASAP to PSAP stands for the Automated Secure Alarm Protocol to the Public Safety Answering Point, a system that electronically transmits alarm information from a monitoring company to a 911 dispatch center.
Effort and Process
On Prem
The installation takes approx. 2 hours prep then 1 hour customer meeting
process is same as hosted
Hosted
The installation takes approx. 2 hours prep then 1 hour customer meeting
This is one of the lasts tasks (after SaaS and PaaS go live)
PM to set up a meeting with TMA (Details [TBC]), the customer and Infrastructure Team.
1) 2 hours of prep work
2) Call with TMA the customer and Infrastructure Team.
Questions for the Customer
Question = n/a
Dependency - Customer needs a TMA account and TMA will provide the customer with a CSID (Central Station ID)
Dependency - TMA will communicate requirements, e.g. data consistency
Training
n/a
