When a customer’s scheduled ACH/EFT payment needs to be Voided, there are two options available: using the EFT Processing Module or through the Customer Account.
EFT Processing
Select EFT Processing under the Accounts Receivable Module.
In the top section of the EFT Processing Module select the following:
Merchant: If your company has more than one Merchant, select the correct one from the drop-down menu.
Process Date: Select the Date the payment is scheduled to process.
Branch: If your company has more than one Branch, select the correct one from the drop-down menu.
Then select either “Bank” or “Credit Card”.
Once the selections have been made in the top section, the scheduled payment will be listed in the “Ready” Tab or if the Payment has already been submitted to Forte it will be listed under the “Approved” Tab. Once the Payment is under the “Settled” Tab it can no longer be voided.
Ready Tab: Select that payment by checking the box to the right of the payment under “Ready”.
At the bottom of the screen, select “Void”.
Approved Tab: Select that payment by checking the box to the right of the payment under “Ready”.
At the bottom of the screen, select “Void”.
Once you select “Void” a window will pop-up confirming the Void and will ask if you want to continue. Select “Yes”.
After selecting “Yes”, another window will pop-up letting you know the transaction was successfully voided. Select “OK”.
Select the “Voided” Tab and the payment that was just voided will show in the list and will include the “Voided Date” and under “Reason” will show who Voided the Payment.
Customer Account
In the Customer Account select “EFT History”.
The Edit Transaction screen will open and the payment that needs to be Voided will automatically be selected with a check mark on the left side of the payment.
At the bottom of the screen select “Void”.
There will not be pop-up window asking for confirmation or that the payment has been successfully Voided.
Select Close.
Now the Payment will show under EFT History as “Voided”.
