How to Add a Manual Deposit when EFT/ACH Transactions are missing in Payment Processing.
If the user is on the latest version of SedonaOffice make sure the missing deposit check issue is documented and sent to development to track and resolve the defect.
For customers on older versions where deposit checks did sometimes fail to generate follow the steps below:
On occasion some EFT/ACH Transactions from Forte/DEX will be missing from batches in Payment Processing. Follow these steps to manually add a deposit in Sedona Office for those missing transactions.
**Before creating a Manual Deposit verify in Forte/DEX and your Company Bank Account that these missing transactions have been Settled and funded.
Payment Processing
To create a deposit for the missing EFT/ACH transactions go to Payment Processing and select “New”.
Batch Date: this will default to today’s date but can be changed if needed.
Description: Enter a description for this deposit (ex: EFT/ACH transactions)
Tape Total: Enter the total of the transactions being entered. Save.
From the List of Batches either double-click the deposit you just created or select “Enter Payments”.
When the Payment Processing screen opens enter the Customer Number and Amount.
For Payment Method, select the arrow for the drop-down menu and select the appropriate option, such as Visa, Mastercard, Credit Card, EFT, etc.
Check Number: This is optional but can be used to enter the Last Four of the Credit Card or Bank Account or other information that your Company prefers.
Posting Date: Enter the Date that the transactions will be posted to the GL.
Check Date: Enter the date the transaction was created. This is optional.
Now enter the amount being paid under “Payments” for each invoice. Save.
If the payment is not being applied to an invoice then select the “Other” tab and enter the payment amount for the option selected. Miscellaneous, Advance Deposit, Late Fee, or Unapplied Cash.
Select Save.
Repeat above steps for each EFT/ACH transaction.
When all transactions have been entered and the Batch Balance is Zero a pop-up will appear asking if you are ready to deposit the batch. Select Yes.
The Make Deposit screen will open. Enter the Deposit Date, Branch Code, Bank Account, and a Description. Select the batch to be deposited.
Select Save.
