Deleting Service Ticket Documents in SedonaOffice
As long as the user has permission to delete documents, most customer documents in SedonaOffice can be deleted by pulling up the customer record, navigating to documents, right clicking on the document, and selecting Delete Document.
Documents attached to service tickets are an exception to this rule. To delete documents on service tickets you must pull up the service ticket in SedonaOffice, navigate to the documents tab, click on the document to highlight it, and select the Delete kay on your keyboard.
Inspection tickets may sometimes have two sections on their Documents tab, one for normal documents and one for Inspection Reports. There is currently no way to delete inspection reports on the front end.
