This article shows how to open tickets either in the future or past, without needing to log into or add dispatch/arrival times. These steps are good for SedonaOffice version 6.2.0.x and forward.
Overview
The examples displayed in this document will show how an Android screens look.
Steps:
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Log into Sedona-X Application
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Click on the View Calendar – then click on the day to see what the ticket number is for the appointment needed to look at. Remember the Service Ticket Number.
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Tap on the Back Arrow to go back to the Welcome Screen
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Tap on the hamburger menu at top left of screen on the Welcome Screen
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Tap on Service Tickets
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In the Search – type in the Service Ticket Number from Step 2
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The ticket should be shown in the list – Tap on the ticket to open
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Tap on More …
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This will bring up the list of what that tech can view in the app
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Click on notes or whatever is needed without selecting Dispatch/Arrive/Depart
