Purpose/Issue:
This guide will overview use of the Back End Tech Management Tool that is used by Internal BoldGroup resources only located @ https://sedonafsucentral.sedonaoffice.com:4435/Anonymous/Login.aspx which allows activation, deactivation, and license count of Legacy FSU.
Content/Resolution:
Customers have access to a Front End Tech Management tool that is timezoned at one of the following links. This link requires IE 11 and Silverlight. Due to the End of Life from Microsoft on both of these products customers are urged to work with their account manager on transitioning to SedonaX.
- https://fsutoolseast.sedonaoffice.com:4434
- https://fsutoolsatlantic.sedonaoffice.com:4440
- https://fsutoolscentral.sedonaoffice.com:4435
- https://fsutoolsmountain.sedonaoffice.com:4437
- https://fsutoolsarizona.sedonaoffice.com:4433
- https://fsutoolspacific.sedonaoffice.com:4438
- https://fsutoolshawaii.sedonaoffice.com:4439
After they have coded the technician as an employee in SedonaOffice and Added them as a tech in the Tech Manager Tool, someone from BoldGroup will need to “activate” the tech by ticking the approved box in the back end tool located at the following link: [DO NOT SHARE WITH CX]
https://sedonafsucentral.sedonaoffice.com:4435/Anonymous/Login.aspx
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- Master
- Dell2015
Using the Drop Down Arrow select the desired company from the list and then press the Select button to the right
Once A company is selected you will Press Select on the Company Name that has the FSU activated.
Note: This name will typically match the company name listing in SedonaMaster Company Table and there can be more than one company with Legacy FSU tied to it.
This will load all the available Techs that have been successfully coded properly by the customer.
If a tech is not shown in the list, they are not being charged for the tech and they are not listed in Customers Tech Management Tool.
Only techs with the Approved Tickbox are charged. These are tallied daily by a custom Report and sent to BoldGroup Accounting daily for billing purposes.
Note: Due to how the site was coded it will only show up to the Failed Logins column. Take note of the horizontal scroll bar to see the other columns for Password Locked and Online.
To Activate/Deactivate a tech, find them in the list and Click the Edit on the left side of their bar
Recent techs can be sorted to the top by clicking on top the Activation column or you can sort by Name/Username
Then update both the Approved & Error tickboxes As well as extend the termination date out by 5 years then scroll back to the left to click the “Update” link
Extending the Termination date prevents the customer from calling back in a year with the tech unable to login.
The Edit and Select options should return to confirm the change
The total Legacy FSU license count will be the total number of techs with the Approved tickbox checked.
Note: That if the customer has any disputes to the total number of tech licenses or double billing of FSU & SedonaX escalate the case to BoldGroup Accounting with the pertinent details and notify the customer of the queue transfer.
