Enabling Funding Batches
A case will occasionally come through where the Payment Batches that the customer is seeing do not match the batches that Forte is depositing in their bank account. This is an issue because it means their reconciliation on any given day can be off even if over a long enough timeline the two will match.
Example:
This is from case 74284. The batches in Sedona are listed as having 11 and 18 transactions, whereas the batches in Forte are listed as having 12 and 16 transactions. This can occur when transactions are submitted later in the day, and some process the same day while others do not.
Resolution:
Enable Funding Batches in EFT Setup.
The Funding Batches option causes the Settlement Process that runs each night to automatically sync the batches in Sedona Office to what’s in Forte. Without this feature users would need to add additional positive/negative batches to get their daily totals to match Forte, and this will become cumbersome quickly. Funding Batches should be strongly recommended to have the system automatically do this reconciliation for them.
