If auto-billed EFT transactions are successfully processed, but the customer receives an error when submitting manual EFT transactions for an account, it is most likely due to the incorrect Merchant ID associated with the customer's branch in the setup. This is expected to impact any customer account included in that branch as well.
Below is a sample of the error message received when manually submitting the EFT transaction.
The solution is to go to SedonaSetup and edit the branch, confirming it contains the correct Merchant ID.
