Unable to see offset due to branch division

Sometimes users will complete an operation that occurs on different branches. This could be a void or a transfer. However, they occur on the same account number. In order to see all activity on a given account, the user will need to delete the branch selection. Otherwise, they will not be able to see that the offset to their operation does exist.  

A screenshot of a computer 
Description automatically generated 

Was this article helpful?
Thank you for your feedback!
User Icon

Thank you! Your comment has been submitted for approval.