Description of Issue:
There may be situations where, when using Sedona Web 2.0 or Sedona API, a user cannot log in as they have forgotten their password. On requesting a password reset with the Forgot Password link, they may not be receiving the email. How do you provide a new password for the user if they are not getting a password reset email?
Fixes:
Below will outline how to quickly reset the password of the two kinds of users who may have an issue with getting a password reset email from SedonaWeb/Sedona API.
Company User – This term identifies a user within the company. This means; employees, technicians, and administrator users who make changes within the API.
Customer User- This term identifies users related to customer accounts. This means; users with access to customer portals to make payments.
After logging into the API:
Company User –
- Open the Users tab
- Once Users tab is open, you will see a list of the Company Users.
- Locate the Company User who needs their password updated.
- Once you have located the user, go to the last column and find the three icons.
- The three icons are, from left to right, Edit, Delete, and Reset Password.
- Click on the Reset Password icon, it looks like a padlock.
- When you click on Reset Password, it will open a new screen.
- Enter a new password in the New Password field. Confirm that password in the Confirm Password field.
- Use the Save button, located to the right of the screen.
- Once the password has been reset, provide that to the user who cannot login.
Customer User –
- Open the Users tab.
- Once in the Users tab, locate the checkbox for Customer Users.
- Once the box is marked, the Users list will display only the Customer Users.
From here, follow the rest of the steps from step 4 for Company Users.
