Intra-Department Case Transfer & Escalation Form
· Company Reporting Issue: Your Alarm LLC
· Affected Product & Version of all related products: Sedona Office 6.2.0.20 / SW2 1.51.07 / SX 2.1.3.2
· SedonaOffice/Manitou Hosted or On-Prem: On-Prem
· Date + Time Issue was first noticed: 9/26/25 11:01am
· Brief summary & screenshot of error if applicable: When moving Sedona Office middle resize bar horizontally (in an Extended Dual Monitor setup) there are vertical lines of a ghosting image of the Sedona Office WIndow on the other screen
[Screenshot]
· Has the company made any recent environmental, network, or systemwide changes?: Windows 11 systems are affected
· Is Customer a New Migration/ New Hosted?: No
· Did you search for similar issues in old cases and/or KnowledgeOwl?: No similar cases/KO found
· Did you review the relevant logs around the time of the issue?: Yes
· Can the issue be replicated in our test environment?: No
o If it cannot be replicated, please explain why: because we do not have the same version of SO and dataset
· Impact Variable - Does the issue impact all users/workstations or one/some?: Appears to be all workstations with Windows 11 installed
· Scope Variable – Does the issue occur to all customers/invoices/work orders etc?: Yes
· Steps to Reproduce, including any impacted accounts /URLs/ users:
Open SedonaOffice
drag middle divider bar horizontally in either direction
observe artifacting on other screen
· Was the case reviewed by other team members for suggestions on the resolution?: Yes
· Is there a viable workaround in the interim: No
· What is the expected outcome is or specific ask of the next tier/department?: Provide fix in SedonaOffice Update and/or potential interim suggestions
