Issue:
User is unable to access anything under customer accounts. They are able to open Jobs using Job Management > Job Queue and Service Tickets by opening the Service Module but cannot access that within the customer account. When they try to open a Service Ticket or Job from the customer account, nothing happens. No errors or messages appear.
Resolution:
This is due to permissions.
Go to SedonaSetup > User Groups
Find the User Group assigned to the user or users experiencing this issue.
The Client Management permission are at the top, so scroll to the permission labeled Customer Tree View Only.
The box will most likely be marked. Unmark the box and click Apply to save the change.
The user should now be able to access Jobs and Service Tickets, as well as everything else they should have permissions to access, under the Customer accounts.
