Description of Issue:
The alarm is deferred to the alarm queue for an operator to handle.
Fixes:
Primary Cause:
There is a customer comment that has the auto-client option set to 'Operator must see'.
Resolution:
Go to the comments section on the customer's account and change the auot-client option to 'Ignore'.
Secondary Cause:
The first line of the action pattern is not an action the auto-client can perform.
Resolution:
Modify the action pattern so that the first line is an action the action client can perform. Like: Contact customer at 'Email Address' using script message 'x'.
