How to troubleshoot when SedonaSync Emails are Missing Attachments
SedonaSync uses the SQL Server Reporting Services service to generate the Invoice pdf from a form stored in the SSRS server location. If emails are going out, but they are receiving the “Unable to connect” message like below, then SedonaSync can’t find the SSRS server or the service on that server is not running.
If this message appears, check the Services of the server. The service below should appear in the list and should have the status “Running.” If the status is not running, start the service and see if new items are getting the invoice pdf attached. If the service does not appear in the list, it may not be installed. The service will need to be installed. If you run into issues with the service and potential installation, either the user’s local IT or our Cloud IT team will need to be called in to assist.
