Description of Issue:
Customer needs to know where they would view the added expense item that was added to a bill when it is tied to a Service Ticket.
Customer may ask:
Could you please explain why I show a ticket attached to a vendor bill but there is no record of it inside the ticket?
OR
Where would we see the added expense in the Service Ticket?
OR
I tied a Service Ticket to my bill using the Costing button, but I’m not seeing it on my Service Ticket? Where would I see that?
Fixes:
You would see the Bill that is tied to the Service Ticket in the Journal.
Open the Service Ticket > Go to Journal.
In the case that opening the Journal does not open to the detail, or it opens to the Parts Reconcile instead, Click on the Journal tab.
Once you open the Journal tab, you will then see the Detail, Summary, and Parts Reconcile options to view.
Click on either Detail or Summary.
In this example, I've clicked on Detail to view.
I can now see the Bill I've tied to my Service Ticket. In the Type, it is labeled as Bill. The Reference column will display the entered Reference on the Bill.
