Contents
Manitou Cloud
Manitou On Prem
Manitou Projects
Other Automations (SIMS, Phoenix and Stages)
Manitou Cloud Projects (SaaS, PaaS and IaaS)
The primary areas of responsibility are listed below.
Hosted Services Tasks
Owner: JoeAllen (Manager, Hosted Services) and Phil Ferraro (Systems Engineer)
- Hosted Services off meeting
- Database Backup and Replication
- SQL
- Ship Y Cables and adaptors to the customer
- SSO configuration
Cloud Activities
Owner: Phil Ferraro (Systems Engineer)
- Cloud spin up
- Whitelisting
- Client workstation connectivity (Workstation setup)
- Audit serives for failover
- Port Splitting (On Bold cloud)
- Training Audit
Owner: Deon Nickerson (Systems Engineer)
- Client workstation connectivity (Workstation setup)
- Training Audit
Cloud Add On Modules
Owner: Josh Tafoya (Technical Analyst) and Bill Fox (Technical Analyst)
- Installing Cloud Add On Modules
Networking
Owner: Allen Roberts (Systems Engineer)
- Velo / SDWAN
- Site to Site VPN
IP Receivers
Owner: Wendy Western (Systems Engineer)
- Support with IP receivers
- Configure hosted FEP
- Connecting a customer to receivers / Setting up receivers / Move IP receivers
Serial Receivers / Phone Porting
Owner: Ed Ward (Systems Engineer)
- Support with serial receivers
- Support with OneTel phone porting calls
- Questions on signaling
Manitou On Prem
The primary areas of responsibility are as follows:
Technical Analyst Tasks
Owner: Josh Tafoya (Technical Analyst) and Bill Fox (Technical Analyst)
- Install server
- Install add on modules
- Configure on prem FEP
- Signal Splitting / Port Splitting
- Licensing
- Training Audit (On Prem)
All Projects (Cloud and On Prem)
The primary areas of responsibility are as follows:
Data Conversion
Hunter Carpenter (Data Analyst)
Valarie Faircloth (Data Analyst)
Product Training
Caryn Morgan (Contractor)
Other Automation (SIMS, Phoenix, Stages)
SIMS Subject Matter Expert
Owner: Sarah Whitmire
- Support with signal splitting and port splitting
- Obtain SIMS database backup for Data Conversion
Phoenix Subject Matter Expert
Owner: Renee Shawley
- Support with signal splitting and port splitting
- Obtain Phoenix database backup for Data Conversion
Stages
Owner: Rob Booth and Chris Hemmerly
- Universal Connector
