There are times when a customer will need or want a copy of a closed service ticket. The steps below will guide you on how to open and print a closed service ticket.
Overview
The steps below assume the user has the permissions to perform the steps.
Steps:
- Open the customer account that needs the service ticket.
- Open the closed service ticket by double-clicking.
- When the service ticket opens, click on the Wrench in the top left corner, then click on Print.
- When the Service Ticket Preferences Window opens, click on the correct Form option, click on the Paper Tab, and verify all other options in the tab are correct.
- Click on the Format Tab, click on all options to be printed (the billing will automatically be grayed out), then click on OK.
- The Service Ticket print preview will open with the selected options
- Now the ticket can be printed or saved in one of the formats available. Once done, click on Close.
