Information provided directly from Vineyardsoft Support
- Stop the KnowledgeSync Windows Service. (Note these paths may vary due to Sedona branding)
- Run REGEDIT
- (32 Bit Server) HKEY_Local_Machine\Software\Vineyardsoft Corporation\KnowledgeSync 2000\General\Diagnostics
- (64 Bit Server) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Vineyardsoft Corporation\KnowledgeSync 2000\General\Diagnostics
- Change "Diagnostics" to: "4" - (4 is Email Server in Diagnostic Mode.)
- Go to: *:\Data.
- See if KS_Diagnostics.txt exists. If it does exist, DELETE it.
- See if KS_Diagnostics_Authentication.txt exists. If it does exist, DELETE it.
- Start the KnowledgeSync Windows Service.
- Test your Email
- Go to: *:\Data.
- Verify creation of:
- KS_Diagnostics_Authentication.txt and
- KS_Diagnostics.txt file
- Verify creation of:
- Stop the KnowledgeSync Windows Service.
- Go to: *:\Data.
- Rename KS_Diagnostics.txt to KS_Diagnostics_SERV.txt AND
- Rename KS_Diagnostics_Authentication.txt to KS_Diagnostics_Authentication_SERV.txt
Send us the KS_Diagnostics_SERV.txt and the KS_Diagnostics_Authentication_SERV.txt files.
IMPORTANT:
Stop the KnowledgeSync Windows Service.
Reset the Diagnostics
- Note these paths may vary due to Sedona branding
- Run REGEDIT
- (32 Bit Server) HKEY_Local_Machine\Software\Vineyardsoft Corporation\KnowledgeSync 2000\General\Diagnostics
- (64 Bit Server) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Vineyardsoft Corporation\KnowledgeSync 2000\General\Diagnostics
- Change "Diagnostics" to: "0" - (0 is No Servers in Diagnostic Mode.)
Start the KnowledgeSync Windows Service.
