Product Catalog Info
Product Code:
SFT-MAN-VIRTUAL OPERATOR
Product Description:
This module contains two feature sets:
Virtual Operator Action Patterns Plus - Post Action Pattern Processing provides automation allowing the system to execute specified Action Patterns for alarms, in whole or in part, without operator assistance. System module acts as an operator to truly automate certain activities or the handling of specified events.
https://boldgroup.lightning.force.com/lightning/r/Product2/01t6g000005SKXUAA4/view
Knowledge Base
Troubleshooting Knowledge Base article: (INTERNAL) https://securityandalarminternalkb.knowledgeowl.com/help/autoclient
How To: Virtual Operator Tutorial https://www.youtube.com/watch?v=QqNGI6_EiOU
Virtual Operator - Troubleshooting Action Patterns.pdf https://manitou-knowledge-base.knowledgeowl.com/help/manitou-qr-troubleshooting-virtual-operator-action-patterns
Virtual Operator Action Patterns.pdf https://manitou-knowledge-base.knowledgeowl.com/help/manitou-how-to-virtual-operator-action-patterns
Virtual Operator Guide.pdf Virtual Operator Guide.pdf
Pre-Requisite Document
n/a
Supplementary information
Licensing requirementVirtual Operator line in the quote, that is actually just a service that gets installed by default by the "Manitou Server Installer", rather than a whole module. Essentially just needs to be licensed for it to be enabled for customers. In this case they are licensed for it and it is added to their MSM config.
Alternative product name
The product is also called Auto Client
Effort and Process
On Prem / Hosted
Part of the core build
Questions for the Customer
Question 1 - What processes would you like to automate?
Question 2 -Do you have your Standard Operating Procedures (SOPs) documented?
Training
Yes - This is simply a part of most installations, and we discuss its use during the course of training with the Application Consultant.
VIRTUAL OPERATOR Action Patterns
