Once a customer's license has been updated the license spreadsheet (LSS) must be updated. Please follow these instructions to update the LSS.
- Visit the customer care SharePoint site.
https://boldgroup.sharepoint.com/sites/customercare - Select the Licensing button.
- This will load the support spreadsheet which contains all of the current licensing.
- Find the customer from the list that has had their license renewed and update with the new expiring day. The 15-Day Notice tab will automatically update with the correct information.
- Once the information has been updated, re-sort the table by the expiring day.
