Articles
Cryptography Error - How To Clear a User From a Machine
If a customer reports an issue with the cryptography engine the problem is specific to the machine/profile they are using. The only options are for them to follow the directions below. If the company IT is unable to resolve with the steps provided t...
Recent Logins to Machine
The following script should be run in powershell ISA as Administartor and should return the last 30 days of user logins to that machine.
$Events = Get-WinEvent -FilterHashtable @{
Logname = 'Microsoft-Windows-TerminalServices-RemoteConnection...
TSPlus Advanced Security - Cloud IT/Infrastructure Default Settings
This tool should be administrated by the customer. They will have a designated IT, MSP, or Admin to login to unlock users IPs as needed in lieu of whitelisting.
Default Settings
Homeland: Allow connections from anywhere
Bruteforce:...
App Support General Information - SedonaOffice 5x to 6x Upgrades [WIP]
Customer's Upgrading from Sedona Office Client 5x to 6x will need the following to prepare.
Known Disclaimers/Notices - Please note the following regarding Existing & 3rd party integrations
Ensure you confirm any business cri...
TSPlus Hosted/Dedicated Application Server Lockout
If a Hosted/Dedicated user reports they are locked out they can be locked out in the following places:
Active Directory
PasswordPortal (Restricted)
Duo
The App Server (TSPlus)
This Guide goes over TSPlus Lockouts.
U...
Windows 11 RDS Stuck in Loading / Enterprise Only suggestion
If you get calls about operators unable to connect with RDS (Stuck in Loading), like the icon shown below:
Note: Customers utilizing Windows 11 and patched to 2022-09 Cumulative Update Preview for .NET .... as shown below
...
SedonaOffice - Cryptography Engine Error Resolution
Description of Issue:
The cryptography error occurs when there is an issue within the specific windows profile attempting to run Sedona Office and Windows cannot resolve the registry and .dll file connection. It typically occurs due to any one ...
SedonaOffice User Login and Duo Enrollment Options
Contents Purpose MFA Types of Authentication Ordering Physical Tokens Using Duo Purpose This document is to provide an overview of the SedonaOffice user login process for hosted customers, which includes the use of Duo Multifactor...
SedonaOffice v5 to v6 Upgrade Process
This document is a checklist template to ensure all steps of the SedonaOffice v5 to v6 update are completed in order.
Please also see the attached document ' SedonaOffice v5 to v6 Upgrade Scripts.txt ' to be used in conjunction with this checklist...
How to Activate/Deactivate/Check Legacy FSU Licensing
Purpose/Issue: This guide will overview use of the Back End Tech Management Tool that is used by Internal BoldGroup resources only located @ https://sedonafsucentral.sedonaoffice.com:4435/Anonymous/Login.aspx which allows activation, deactivati...
How to Create a SQL Database Maintenance Plan
Description of Issue:
How can the indexes on a SQL Database be rebuilt to try and improve the performance of the application, views, or reports?
Solution:
You should have an SQL maintenance plan in place to take ca...
IrfanView - Viewing Documents in SedonaOffice
IrfanView is an application available in the Cloud Hosted Environment. It is an image viewer, editor, organizer and converter program for Microsoft Windows.
Description of Issue:
Users are unable to open documents in SedonaOffice. Sometime...
A Referral Was Returned from The Server Installing Updates
Issue: Trying to install the SedonaOffice Update and we are receiving an error, “A Referral Was Returned from The Server Installing Updates”. How can this be corrected.? Resolution: You can check the Local Group Policy. Open Loca...