Articles
FSU Management Password Updates
The following steps will allow you to update a customer’s password to access FSU Management Studio.
Step 1.) Login to following link to access the customers login credentials http://fieldserviceunitweb.customer.sedonaoffice.com:8080/Anonymous/...
Legacy FSU DB Scripts
Run All Current Scripts for Documents 9.26.2016.sql against The SedonaDocuments DB
Run All Current Scripts for Data 3.27.2018.sql against the Production DBs that are to be linked with FSU
Ensure last used SO License includes FSU Activa...
FSU Data Loss and Keeping Your FSU Connection
FSU Data Loss and Keeping Your FSU Connection
When technicians report data entered into the FSU did not save this is most likely due to connection loss. If the app loses connection it will usually let the technician know. But if it loses conn...
FSU Login Error for SedonaOffice Customers
FSU User Cannot Login – Error Calling Security Service (null)
If a User enters their credentials in the FSU and receives the following message – Error Calling Security Service (null) – their password contains an “&” symbol.
Their password...
FSU Tech Management Tool - Non-Authorized
Description of Issue:
This error is received when a user attempts to login to the FSU Technician Management Tool. The pop up appears and prevents access to the Tech Tool.
Using Internet Explorer or Microsoft Edge using Internet Explorer Compa...
Sedona FSU Tech Management Tool: Non-Authorized Error
Description of Issue:
Error = Non-Authorized When Running the FSU Tech Management Tool
Customer may occasionally run into an issue when opening the SedonaFSU Tech Management Tool where they will receive the error depicted below:
...
FSU Internal Help Doc
FSU Links Tech Management Tool: Customer access This is where customers login to manage their technicians. We can login here using our test technicians. Login info: Cust #: 10044, Password: 87654321 http://fieldserviceunitweb.customer.sedonaoff...
SedonaFSU Web Edition (Internal) (Deprecated)
SedonaFSU Web Edition only worked with Internet Explorer which is now no longer available. This how to document is kept for historical reference purposes.
Overview
The Purpose of this guide is to provide Users of SedonaOffice an understa...
Technician Management Tool
The Technician Management Tool requires Internet Explorer which is no longer available. Currently anyone who still has IE may continue to use the Technician Management Tool.
This Guide is for use by SedonaOffice customers only. Its purpose is t...
FSU Deactivate a technician
These steps will allow an FSU technician to be de-activated correctly. These steps, when followed in order, will prevent data errors. Delete the FSU technician from the FSU management tool, first. (Do not deactivate in Sedona Office until this ...
SedonaFSU iOS Edition Help Doc (Internal)
Note - this document was under review when the company decided to move away from FSU and move forward with SedonaX Mobile. As such there are notes within the document about updates that were meant to be made to the help doc, but were never completed...
FSU Message – Signature Missing!
The FSU will prompt the technician with a message stating Signature Missing!
The message will populate if the technician has the setting active in the FSU Management tool
An example of the message is below
An example of the...
Troubleshoot FSU - Data Downloads
Sedona Office FSU may have problems because the technician’s FSU data is not showing updated information.
Uninstall and reinstall the FSU application.
Toggle the Program Data Downloads. This can be found in the pictures below. The pictu...
Troubleshoot FSU - Change Time Zones
SedonaOffice FSU has the option to change time zones, if needed.
Go to the FSU settings.
The pic on the left shows that the current time zone is set to Eastern.
If the time zone needs to be changed, click on Eastern. This will open ...
Troubleshoot FSU - Verify Downloads
SedonaOffice FSU may have problems because the technician’s FSU data is not showing updated information. To verify when the SedonaOffice data was last updated on the FSU application, follow the instructions below:
Go to the Data Downloads s...
FSU 2.2.0 Release Notes
SedonaFSU iOS Release Notice
Version 2.2.0
05/12/2016
Enhancements
Setup
Startup
You now have greater control over what information updates when you refresh.
In Program Data Downloads, all download...
FSU 2.6.3 Release Notes
SedonaFSU iOS Release Notice
Version 2.6.3
9/18/2017
Notice on this Release
The new version 2.6.3 of the SedonaFSU application was released on 9/12/2017 and contains one enhancement only.
Enhancements
Resolving Ticke...