Articles
How to Make Work Orders Visible in Customer Portal
AlarmBiller gives the ability for the dealers to give their customers visibility to their work orders in the customer portal, on top of everything that comes default enabled. By default, customers logged into the customer portal for AlarmBille...
How Admins can Create Customer Portal Users
AlarmBiller provides end users (customers of dealers) the ability to access the customer portal. What are the necessary permissions for an employee to be able to create user credentials for customers to be able to access the customer portal in Ala...
What can Customers see in the Customer Portal?
AlarmBiller gives the ability for the dealers to give their customers access to the customer portal. What do customers have access to when logged into the customer portal for AlarmBiller? Customers logged into the customer portal for AlarmBiller...
How to Reset a Customer’s Password from the Dealers End
When Dealer's customers are having issues with their passwords (to log into the customer portal) the end user would need to follow these steps to reset their password.
From the home screen click on Forgot Password
...
First Recurring Work Order Appointment Moving
Dealer created a case informing us that when she created an appointment based recurring work order her first appointment was being adjusted. This is best explained with an example From the Calendar created a recurring work order as shown below ...