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Client install
If it doesn't update properly at first, go to registry and manually put in the path to the server in hKEYLocalMachine/Software/WOW6432/Perennial Software/Sedonasync/General for KS_Object, EPAK, and Triggered.
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Idsmail32.exe
Old email processing method for Sync. Should be using mailbee.dll. Fix is to add /AUTH to the email account description.
Missing application group after Sync update/move
Run the update to v8 tool (even on v9; just a misnomer/lack of updating tool but works)
NET_ERR_SMTP_BAD_SEQ = 6503
Either the /AUTH/LOGIN/SSL/TLS is wrong OR could be emailing to a recipient who does.
New Licenses
Nsdnprd1 AAA
Office365 or Gmail
Try using the postoffice field : outlook.office365.com or presumably gmail.com Gmail - allow less secure applications and add in POP settings: smtp.gmail.com port 995
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Opening any module: Select Data Source / Locate KS_Object
Have to explicitly add permission for user/group to Registry Hive: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Perennial Software\SedonaSync\General ...
OPT Email Invoice Recipients
We take email addresses from the bill to as well, but also allow the customer to send to other recipients. The email address would have to comply with email structure standards. A list of every email address ever sent to can be found in KS_Sed...
OPT Requirements
Minimum of 8.3b and actions, reports if using PDF. (Actions and Reports together is called Enterprise Webcaster)
SedonaSync License Order Partner Portal
https://www.vineyardsoft.com/partner-login.php
SedonaSync Notes
No email sent, but event triggered, no error = check that email account for sending. Email issues = check with customer that the email set up does not have expired password. Clear pending through administrator module, files>database tool...
Sedona Sync Training
LiveAssist to shared screen for training w/ access to SedonaSync (remote desktop). Cloud: to cloud portal, don't launch app, Got to remote desktop and connect. Over view training of SedonaSync. Will look at main areas of the app we use a...
SedonaSync Update
Obtain an updated version license from Don Farber - Farber@vineyardsoft.com Vineyardsoft Licensing Group license@vineyardsoft.com Or from Laurie if adjusting # of clients or type (actions and reports/enterprise webcaster), version#...
Sync DBs
System.mdw - sometimes need to replace if service isn't restarting. Check event log, if no obvious reason for service not restarting (usually straight up tells you if it's a license issue or similar) then can replace. Keeps the Sync logins though, ...
Sync filling up temp folder
Events apparently use temp files for each individual trigger so an event triggering absurd amounts of times can get stuck filling up C:\ drive. Ex. 53000 unprinted invoices in print queue being processed by OPT's invoices in print queue. Select...
Sync Installed Events
Below is a list of the pre-built events that are already installed that we can help you configure: AR - ACH Payments After {Date} AR - Customer: CC Expiring within 3 Months AR - Customer: New Invoice AR - Customer: New Payments ...
Sync migration
Cloud: Install Sync at new server. Export events from old server as event pack. (For OPT migrations, let Chris Edgar know and grant OPT administrator access to the VM and inform which SQL DB the customer is on) Enterprise: Ge...
Sync Scrap Page
AR_Invoice.Customer_Bill_ID = AR_Customer_Bill.Customer_Bill_ID
Merge cells on email grid: colspan, ex: {BillTo} sp_addlinkedsrvlogin 'KnightSecurity', 'FALSE', 'SedonaSync', 'KnightSedonaSync', 'SedonaSync20!7'
Action wa...
Training emails
Customer ,
I have completed the install and testing of SedonaSync on your VM. I’m following up to schedule the initial SedonaSync training with you.
This is a very basic overview training of the application. This means we w...
Undo New Sync SQL Migration
Rename the KS_Object_premigration_datetime and other premigration Sync DBs back to default names
Unregister/Re-register SedonaSync/Office Controls
[146951, 145451, 149059, 148451] Updating files if they are a cloud customer and cannot enter AP Bills or have general issues with AP Bills and have SedonaSync Two files you are unregistering and re-registering are: sslstbar.ocx ssd...
SedonaSync 10 to 10.06.04 upgrade
SedonaSync 10 to 10.06.04 upgrade Confirm current version (v10.0) Confirm new version (v10.06.04) Remote to IIS Server that is hosting SedonaSync Login to Portal (V10) Username : admin Password: password Screenshot...