Articles
All Payments get error failed to post try a different payment method
AR_ACH_Direct - check the setup_id = 1 and EFT credentials are correct.
App Pool Crashes
Try making new app pool Try making new site+app pool Do other sites work? If only SedonaWeb, does turning Enable 32-bit applications to "False" get a .Net application error screen instead of error 503 or similar? If so: Chec...
Banner change
In customizable folder, header and outside_header
Enable SedonaWeb Local Error logging
IIS_IUSRS needs permission to the sedonaweb directory jS5vXG3Qvf3B
Linked accounts
Customers can link accounts to view multiple customer accounts on one account Linked accounts can only see one customer's invoices at a time, they won't all display at once Need to link accounts and have the contact be on bill and site. ...
SedonaWeb 01/22 Security Script
IF EXISTS (SELECT * FROM sys.objects WHERE OBJECT_ID(N'[dbo].[WS_Account_Register]') > 0 AND type in (N'P', N'PC'))
DROP PROCEDURE [dbo].[WS_Account_Register]
GO
CREATE PROCEDURE [dbo].[WS_Account_Register]
@custo...
SedonaWeb Email Troubleshooting Queries
This will remove the contact and SedonaWeb user created during the user creation process. This will allow them to recreate the user in order to test the email server setup in their SedonaWeb. First find his Customer Contact ID Select * f...
SedonaWeb Troubleshooting
Check on the site on your computer, see if you can replicate error message. Check bindings and redirects Check OpenVPN connection. Reprobe on our end if not up. If still not up investigate their end: service and connection are prime suspect...
Service email recipient address
In Sedona Setup > Service Companies. There's an email field.
Service Ticket Creation Recipient Email
Service company email gets the email on service ticket creation.
TLS 1.2 registry
Check the following keys: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319] "SchUseStrongCrypto"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319] "SchUseStrongCrypt...
Training
Below is a link to our training guide to sedonaweb, this has everything you need to know about sedonaweb. https://sedonaoffice.perennialsoftware.com/wp-content/uploads/SedonaWeb-Training-Guide.pdf ...