Articles
Clearing license seats
Cannot clear individually, only all by restarting service. Checks in 10 mins, 2 missed check ins = cleared seat. Clears itself on proper close. On start adds GUID to session, check ins just use license key, close removes GUID If ser...
Client not up to date with server but updater says up to date
This error occurs when the Workstation has an incorrect local update file. The workstation is looking in wrong path for update or that path does not have the correct up to date version of the installer. The person installing/updating should man...
Server\Workstation EFT Processing Checklist
On 6.0+ need the following in trusted sites and/or IE Enhanced Sec OFF: About:blank https://sandbox.forte.net https://checkout.forte.net 6.2.0.14 and beyond require: Microsoft .Net 4.8 Microsoft WebView2 - https://developer....
Error 3021 VB6
May be caused by access for user or user group in Sedona Setup. Blue checkboxes need a black checkbox filled under them. Black checkboxes need to have the above blue checked.
Event Box not popping up
Regarding the Sedona Event box that wasn’t coming up. From: Jim Mayes Sent: Monday, January 15, 2018 8:24 AM Subject: Ticket #124609 In company set-up you determine if you want even tracking on or off using the below ch...
Failed to registry client
Need to update Registry and connection strings before running client installer
Finding Company Database
Check sedona master company table on the given company's RDP connection 1Expand Databases node > SedonaMaster> Tables > Right-click on dbo.Company table select Edit Top 200 Follow the CompanyName line over to data source to find the database n...
Firewall /Antivirus Settings For Installer & Updates
Firewall: Allow 1433, and 4992 TCP/UDP from workstations to SQL Instance Add program exception for SedonaService.exe through the firewall (in C:\Windows\SYSWOW64\) & %ProgramFiles%\Microsoft SQL Server\MSSQL16.YOURSQLINSTANCE\M...
FTP Profile Remove for User on Workstation
The FTP Profile is stored in the Register (on a per-user basis). Each profile in the forms dropdown gets its own key in the registry. here is a pic: ...
Group Tickets Enable in SQL
SS_Setup_Modules In Process add vg SV_Setup Ticket_Group = y ...
GUI Errors - Left Pane Dropped/Missing
Recommend uninstall/reinstall. c+ component is causing issue. This is typically not touched during an upgrade, so only a fresh install will fix.
Installing and Error 3265 Item cannot be found in collection corresponding…
It looks like the error you’re getting is because you’re running the installer locally, so it’s missing the server name in the registry.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sedona Development Company\Client
ServerName and the Da...
License Seats Exceeded \No Available Licenses - For Some Users
Typically, this message should clear on its own in up to 26 minutes. You can review the license seats in use by going to the SedonaOffice Server Utilities’ server monitor on the SQL server. If you need to get someone logged in and are ok pote...
Sandbox not found errors in Sedona After Sandbox Removal
Sandbox may be deleted but not removed from SedonaMaster table. Sandbox might be in Single User mode, potentially from the Sandbox refresh wizard in Sedona breaking because lack of full permissions to SQL server If the Sandbox\DB was de...
Scanner Requirements - Deprecated
NOTE: Scanning and Barcode Scanning are not supported as of 6.1.0.61. You may be able to get the right combination of devices working in their environment but there is limited to no support available to troubleshoot beyond the information below. ...
SedonaOffice Licensing
Sedona License Creator on Inhouse. Enter Cust #. Platinum Support Plan. Check the customer database for # users and features to install. Input the code from customer installer. Make sure use license before is 1 day ahead. If...
SedonaOffice Socket/Session cannot connect
If all users unable to connect: Ensure SedonaService is started in Windows Services No recent firewall/networking changes between SQL server and workstations No issues with SQL port scanning 1433 / 1434 / 4992 or dynamic port If Some users a...
Turn off Client Update Notification
You are able to control the update check request frequency (via the SedonaOffice Client Tools). This can be totally turned off if so desired if manually maintained by your IT/MSP. When turned off, the only notification a user would get would ...