Articles
BoldTrak Installation Instructions
Contents BoldTrak Pre 2.0.0. Install Checklist Pre-Install Checklist Install BoldTrak Troubleshooting Client Workstation Loading Google Maps Address Pop-up Workaround Problem Definition Current Workaround Permanent Soluti...
Data Migration AlarmBiller to Managely
Create a Dealer in the host portal.
Delete the new dealer database, and restore database provided.
Run the aChargesGroupMigration.sql script on the newly restored database.
After the database is restored and the script has been run, ...
Implementations - How to Transition AlarmBiller Go-Live customer to Support (OLD)
Complete the project in Salesforce Upload signed Project Completion Sign-off to the Project level in Salesforce In the project completion task in Salesforce, send the email template called "AlarmBiller Transition to Support" to the AlarmB...
Implementations - Alarm.Com XML Installation Guide
Alarm.Com XML Installation Guide Creating a Receiver Type Open Supervisor Workstation then navigate to Maintenance->Setup->Receiver Types and click Edit. Click Add. Enter 'Alarm.Com' on both Code and Name. Select BOLDXML in Driver. Enter...
Implementations - Live-Merge Checklist (Manitou)
Step Task Complete 1 Compile Conversion Files Backup Source and Work databases, save FrontEnd script and additional scripts to Live-Merge output folder then transfer to production Manitou Server 2 Backup production Manit...
Implementations - Discrepancy Audit Process - Licensing
Discrepancy Auditing When properly filled out, the discrepancy sheet will accumulate the discrepancies present in the 4 fields that are currently being monitored. This data should be audited [Time Expectation] by a representative of the appropriate...
Implementations - 1.5.1 to 2.1 u X Upgrade Steps (Manitou)
Prerequisites: Verify the VC_Redist ran or the Upgrade_XXX.exe. Take a backup of the current Database. Make a copy of the Manitou directory and rename it with the current version. Have operators write down some recent alarms or customer chan...
Implementations - Data Sign Offs for Alarm Biller, Sedona Office, and Manitou
Attached to this page are 4 data sign-offs. They include: AlarmBillerDataSignOff ManitouDataSignOff ManitouLiveMergeSignOff SedonaOfficeDataSignOff There are intended to be sent, signed, and returned prior to the final load of the con...
Implementations - Manitou Workstation Installation Steps
Initial Installation Steps Move “ManitouClientSetup.exe” to the Client Machine. Right-click and “run as Administrator.” The Manitou client setup wizard displays the following screenshot: Click Next. The installer provides the following option f...
Implementations - SedonaOffice Data Conversion Process
The following steps represent the stages of the Data Conversion process for SedonaOffice. This process utilizes SQL Management Studio, Microsoft Access, Microsoft Excel and the SedonaOffice Customer Import Tool. *For a visual representation of the...
Implementations - How To Check Customer System Requirements are Met
This guide steps through how to review the Implementation Checklist and ensure the customer’s system(s) meet all project requirements. This step must be completed in order to set the project up for success. Contents Step 1: Check That the Custome...
Implementations - Universal Connector/MG - Manual TCP Packet Sending
Introduction When troubleshooting Media Gateway or Universal Connector signals, sometimes it is important to isolate the Manitou or Media Gateway programming, and manually send a signal to the intended system. The following instructions detail th...
Implementations - SedonaOffice Data Conversion Map
This is a visual representation for the stages of the SedonaOffice Data Conversion Process.
*For a more detailed, step-by-step overview please visit SedonaOffice Data Conversion Process .
...
Implementations - SQL Uninstall Guide
Standard Uninstall Steps Delete the local security groups Stop all SQL Server services using the appropriate Sql Configuration Manager. Open Control Panel, and select Programs and Features Right click Microsoft SQL Server 20__ a...
Implementations - Manitou License Update Process for Manitou 1.6.1 and Up
Introduction The intended purpose of this document is to define the process for updating and/or issuing licenses to Manitou systems. This document will also define the process for recording discrepancies between licensing resources. Licensing Trac...
Implementations - 1.63 and Previous DBM Password
Background Manitou 1.63 and Previous had an older Database Manager that requires a password before settings may be modified. OLD Database Manager Password: 18041964 ...
Implementations - Populate Distributer Checksum for custom distributions
Introduction This document will provide reference steps for how to update checksums and packages for the Bold Distributer. Process Navigate to the distributer directory %\Program Files (x86)\Bold Technologies\Manitou\Distributer\ Locate the ...
Implementations - Data Storage Details
Customer Data Storage Customer data is the lifeblood of our customers and should thus be treated with the utmost respect. How we treat that data while in our possession is how we show that respect. The following guidelines will help inform you of h...
Implementations - Sub-1.6.4 to 2.1.x DBManager Upgrade - File Swap Method
Introduction When updating customer databases to 2.1.x from versions predating 1.6.4 there can be database errors and missing tables that can cause issues during or after the upgrade. To get around these potential issues it is necessary to upgrade ...
SedonaOffice - Octopus Tentacle & SedonaCloud Install
Required files for IIS Server for SedonaCloud 2.0:
Install ASP.NET Core 2.1 Runtime (v2.1.30) https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-aspnetcore-2.1.30-windows-hosting-bundle-installer Install Redis...
Sedona-X Mobile Setup
This article outlines the setup steps necessary for utilizing the Sedona-X Mobile iOS & Android application with SedonaOffice. This document assumes you have some prior knowledge of using SedonaCloud. Requirements SedonaOffice 6.1.0.50+ Sedo...
SedonaCloud - Technical Configuration Articles
SedonaCloud - Releases - API Document Model SedonaCloud - Technical Configuration - Branch Branding SedonaCloud - Technical Configuration - Changed API Endpoints: 1.41.4.1 SedonaCloud - Technical Configuration - Changed API Endpoints [1.42...
SedonaOffice - SQL Script - Sandbox Manual Refresh - Put DB in test mode *Required*
Update AR_ACH_Direct Set Test_Sevice = 'Y';
Update SEFT_Application_Settings Set Automate_Submit_Trans = 0, Automate_Post_Trans = 0, Authorize_Live_Service = 0;
How to Set Up SedonaWeb 2.0
Important! Users must be on the latest version of SedonaOffice Step 1: Receive Endpoint from IT/Octopus Log in as Hostadmin with the endpoint given by IT or Octopus Example Endpoint: https://sedonaapi.apialarm.com/Account/Login St...
Manitou Core - Advanced Report Writer Install Checklist
NOTE: Tern.dll needs to be in the Manitou Directory for the reports to run. Pre-Install Checklist Is SQL Server Reporting Services installed? If not you will need to run the SQL installer and add that specific feature Are the most recent upda...
Manitou Core - NotifyMe (2.1) - Initial Setup and Configuration
Prerequisites
Customer would need to purchase NotifyMe from Sales.
Boldnet is required.
A dealer and test account is required and should be provided by the customer.
Integration Gateway needs to be installed.
The IT team...
Manitou Core - I-View Now - Installation
The integration with the I-View Now platform is considered an event-based video driver. Functionality I-View Now is a cloud-based service that connects with a number of DVR/NVR products providing eventbased clips (pre and post alarm). The web...
Manitou Core - FastTrace2 - Installation
Prerequisites Information needed before a FastTrace2 Installation can proceed: IP Address of the FT2 camera ActiveX player/plug-in must be installed on workstations located at \\fileserver02\Pre-Release\Manitou\Video Dependencies\Fast Trace2\Fa...
Manitou Core - SureView Immix - Installation and Setup
Run Installer SureViewGateway_Setup (1.6.4 or Higher) on Manitou Server.
Installer should do most of the following steps, you should still double check that it did it correctly.
Important! For Development Main Builds (don’t run install...
Manitou Core - YourSix Setup and Configuration
Installing WebHookPost The first piece that needs to be set up and configured is the tool used to listen for the POST coming from the YourSix system. This is called internally the WebHookPost but can be called anything we like on the IIS server. ...
Manitou Core - SecurVoice Installation
SecurVoice is a Voice Record integration with Manitou. It is provided by CSS and the integration is installed by Bold. It allows users to view/download recordings on phone calls made on alarms/action patterns. Estimated time to complete - 1 hour ...
Manitou Core - RSI Videofied - Installation and Configuration
Information needed before an RSI Installation can proceed: - IP Address of RSI Server - Intended Receiver Line Prefix - Intended Receiver Number - Does the customer have their RSI equipment yet? Log on to the RSI server at the customer site. Begi...
Manitou - Create & Setup MSSQL Account
Create & Setup MSSQL Account Before Manitou or SQL can be installed, the MSSQL Account must be created on any machine that will house a SQL Database related to Manitou. Follow this process to set up the account and provision it cor...
Manitou Core - SQL Express Installation
Downloading SQL Server Express To begin the installation, download the latest version of SQL Server available. (Currently SQL Server 2017) Navigate to the SQL Server 2017 Download. (For SQL Express) https://www.microsoft....
Manitou - Installation - Licensing Notes
Users - Operator session (Limited User Sessions, can get in but doesn't have alarm handling capabilities, doesn’t exist..) Unlimited Users for the cloud Workstations - 99999 by default FEP’s - 3 Manitou servers = 3 FEP’s 2 servers = 2 ...
Manitou Core - SQL Query - Go Live Checklist
Go Live Checklist Pre Go Live Checklist Are all receivers communicating with Manitou? Is Replication running? Is all of the site's system information recorded in the Bold Support Portal (Fusion\Kayako) Are all Manitou Service able to run? Dow...
Manitou Configuration Parameters
Contents MSM (Manitou System Manager) Monitor Main Database Server Standby Database Server Replication Database Server Logger Broker Sentry Application Server Marshaller Signal Handler Overdue Checker FEP Report Server...
Sedona-X Mobile Additional User License Implementation
Contents Purpose Prerequisites Implementation Steps Revision History Purpose This document walks a Project Manager (PM) through the steps necessary to implement the purchase of additional user seats for Sedona-X Mobile Top of Docu...
Manitou - TCP and UDP Port Information
These ports are for Manitou and its associated peripherals. It is recommended to have the firewall on for any Manitou servers. IMPORTANT! Do not add firewall port rules for all applications! Only specify ports for the applications that will be ...
Manitou - Install and Audit Checklist
Use this checklist during installation to ensure a smooth implementation.
Install_and_Audit_Checklist 1.xlsx
...
AlarmBiller to Managely Data Conversion
1. AlarmBiller Server
Log into AB server: 170.20.1.92
Open SSMS
Locate ABDealerXXXXX
Navigate to D:\Data\..AB_to_MG Scripts
Run script UserIdMappingExtract
Select all cells in the results window
Right clic...
SedonaOffice Quoteworks Sync - Prof Svcs/Implementations Work
This script is not one created, troubleshot, or supported by Bold Support. It is referenced here as it may be related to Custom work by Wayne O for customers in the following cases during their migration. 00150530 USE [msdb] GO /****** Ob...