Articles
Dashboard 2.0 Install complete
SedonaDashboard has its own set of permissions for the built in reports/views. These are handled by the SedonaDashboard Permissions Utility, which is installed on the SQL server and may be installed on any machine with a SedonaOffice client (instal...
Fix Cryptopography
Good Day,
The cryptography error occurs when an issue within the specific Windows profile attempting to run Sedona Office and Windows cannot resolve the registry and .dll file connection. It typically occurs when a new employee takes over a...
Idle Timeout
As part of our new security policy, we have implemented a screensaver/screen timeout policy after 360 seconds of inactivity. In Remote connections, this will result in a Windows login screen prompting for the current user’s password. Users should b...
Intel Vulnerability Jan 2018
Greetings, To the best of our knowledge, when installed as recommended, SedonaOffice and the related databases should fall under Scenario 1: SQL Server is run on bare metal (no virtual machines) AND no other untrusted application logic ...
Logi Error
Hello Kevin, The dashboard message you reported is a known issue that we resolved with Logi. You will need to download the file: http://files.sedonaoffice.com/SedonaOffice_Files/Tools/DashboardLicenseUpdater.zip onto the IIS server hos...
Move to NAT / From SQLMain
We need to make some changes to how you connect to the cloud to better protect your data. The changes will take about 45 minutes to complete. The only difference from your users’ point of view will be 4-digit port numbers at the end of the cloud po...
SedonaAPI Installed
We have finished the installation of SedonaAPI.
SedonaAPI Documentation can be found on the sedonaAPI site.
First you can go to the site ( https://sedonaapi.jmgsecurity.com )
Click on SedonaAPI and then c...
SedonaCloud Install
Your SedonaCloud API has been set up. See details and documentation on getting started with generating access tokens below. URL: ClientID: SedonaCloudClient ClientSecret: Host Admin login (to set up company databases, u...
SedonaOffice Install (enterprise)
I can get SedonaOffice installed for you on 1/15/2018. I will need to get a LiveAssist on your SQL server (or we can use another remote access method if preferred). Let me know what time works for you. I am available from 8:00am-5:00pm EST. To ...
SedonaWeb TLS1.2
Issues with credit cards starting recently are likely due to Forte requiring TLS 1.2 for connections to maintain their PCI compliance. If your SedonaWeb is not on version 2.7.53+, we will need to update your SedonaWeb to allow it to use TLS ...
Server Move Email
Unfortunately, server moves are not covered in our support contract and we charge $150.00 per hour during business hours and $300.00 per hour for after hours. We recommend letting us assist with the move to avoid common issues with moving our data...