Articles
Expired Process New
Purpose Ensure all departments complete the required actions when a customer contract has expired to prevent unnecessary billing and maintain accurate system records. Billing Review the Expired notification. Do not bill the customer’s RMR...
Contracts Cancelled New
Purpose Ensure all departments complete the required actions when a customer contract is cancelled to prevent billing errors and maintain accurate system records. Billing Review the Contract Cancelled notification. Do not bill the custome...
Terminated by Customer New
Purpose Ensure all departments complete the required actions when a customer terminates their contract before the end of the agreement, including billing the remaining contractual obligation. Billing Review the Terminate by Customer notifi...