How to Submit a CCR
This procedure outlines the required steps for submitting a Customer Credit, Cancellation, Reduction, or MRR Delay request to the SalesOps Approval Queue through Salesforce. All CCR requests must contain complete case details, departmental instructi...
Approving a CCR Credit Request
Option 1: Approve via Email
You will receive an email notification regarding a CCR Credit Request.
Example below
Click the link in the email to open the case in Salesforce.
In the QuickLinks section, click Approval...
CCR Data Dictionary (Employee Reference)
Internal Reference Use this as a quick reference when filling out a CCR case.
1. REQUEST CLASSIFICATION (DETAILS TAB)
Field
Definition
Type
Required
...
Closed Won Opportunities 1X Fee Billing Follow-Up
Purpose: notify Accounting when the one-time fee has not been billed within 48 hours of Closed Won.
Overview
When an opportunity is marked Closed Won, the system monitors the 1X Fee Billed Date field. If that field remains blank for 48...
Updating the Closed Won Opportunities - 1X Fee Need Bill Report
To ensure a seamless customer experience and facilitate timely project initiation, the Billing team must maintain accurate and up-to-date information in the Closed Won Opps – 1x Fee Need Bill Report. This information enables the RevOps and Professio...